Help Desk Support
Kelly Services is seeking Help Desk Specialist for our client located in Omaha, Nebraska.
Type:
Contract W2--There is no per diem with this position.
There is no relocation budgeted for this position.
If this position requires you to relocate you will be responsible for those costs.
NO C2C, at this time we are not in the position to offer any type of sponsorships or VISA transfers for this position.
Position title:
Help Desk Level IV Location:
Omaha, Nebraska; MUST BE IN THE OMAHA AREA AND THIS WILL BE ONSITE Length of contract:
06/07/2021 to 12/06/2021 Years of experience (minimum/maximum):
One year of experience in at least one technology; distributed, network, host and/or voice required.
, 3 years of experience in at least one technology; Distributed, Network, Host, and/or Voice preferred.
Training Schedule:
One or two weeks of setup work and training, M-F, 07:
00-15:
30 - 8 hour workday with 30 min lunch.
this should be done before the contactor begins working on the off shift Work Schedule:
Sat - 12 hours, 07:
00-19:
30 - 30 min lunch Sun - 12 hours, 07:
00-19:
30 - 30 min lunch Mon - 8 hours, 15:
00-23:
30 - 30 min lunch Tue - 8 hours, 15:
00-23:
30 - 30 min lunch 40 Hours Total Job Profile Summary Provides support surrounding Host, Distributed, Network, and/or Voice technologies.
The incumbent applies experience and technical expertise to ensure high level of customer service and satisfaction, product quality, and timeliness of product, technical and/or business deliverables.
The incumbent has technical background in one of the four disciplines and is proficient in supporting at least one product, tool and/or process and competent in another.
Primary Job Duties & Responsibilities Serves as a technical resource and/or provides primary support for at least one product and/or tool in the Host, Distributed, Network, or Voice environments.
Independently assesses and resolves incidents and issues associated with Host, Distributed, Network, or Voice products and/or tools and escalates incidents/problems when appropriate.
Implements complex changes to the environment involving one or more disciplines.
Provides quality customer service to all areas within the IT Operations as well as the entire IT organization and business customers.
Provides technical direction to associate members of the team when complex problems and/or issues are escalated.
Executes changes related to Host, Distributed, Network, or Voice to include product database administration, hardware and software installations, upgrades, removals, reconfigurations, repairs and/or re-cabling.
Position may be in a 24/7 operation and require alternative work schedules.
Position may require on-call support.
Technical Knowledge:
Candidate must possess technical experience in a production support operation.
Demonstrates technical proficiency for at least one product, tool and/or process in one discipline.
Able to execute routine and complex problem diagnostics, incident and/or problem management, change implementation, product installation and support.
Position requires a working knowledge of at least one product, tool and/or technology in the Host, Distributed, Network, Voice and/or Printing environments.
Ability to develop strong working relations with all customers.
Possess a working knowledge of both the business area and IT as it relates to job responsibilities.
Execution:
Individual must be able to implement solutions relating to technical problems and deficiencies with minimal direction from management.
Must be able to solve complex problems in at least one discipline.
Must be familiar with incident, problem and change management processes and escalate problems according to established procedures and timelines.
Please send resumes to nikita.
sakaria@kellyservices.
com or call 248-605-5443 with any questions.
In Subject:
Please add:
Help Desk Analyst Thank you!Why Kelly ? By partnering with Kelly Technology, you'll have direct connections to top companies around the globe--giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects.
In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go.
We're here to help you gain experience, keep learning, and move your career forward.
About Kelly At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential.
In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?).
Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy.
Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Salary:
$12.
21 - $17.
60.
Estimated Salary: $20 to $28 per hour based on qualifications.
Type:
Contract W2--There is no per diem with this position.
There is no relocation budgeted for this position.
If this position requires you to relocate you will be responsible for those costs.
NO C2C, at this time we are not in the position to offer any type of sponsorships or VISA transfers for this position.
Position title:
Help Desk Level IV Location:
Omaha, Nebraska; MUST BE IN THE OMAHA AREA AND THIS WILL BE ONSITE Length of contract:
06/07/2021 to 12/06/2021 Years of experience (minimum/maximum):
One year of experience in at least one technology; distributed, network, host and/or voice required.
, 3 years of experience in at least one technology; Distributed, Network, Host, and/or Voice preferred.
Training Schedule:
One or two weeks of setup work and training, M-F, 07:
00-15:
30 - 8 hour workday with 30 min lunch.
this should be done before the contactor begins working on the off shift Work Schedule:
Sat - 12 hours, 07:
00-19:
30 - 30 min lunch Sun - 12 hours, 07:
00-19:
30 - 30 min lunch Mon - 8 hours, 15:
00-23:
30 - 30 min lunch Tue - 8 hours, 15:
00-23:
30 - 30 min lunch 40 Hours Total Job Profile Summary Provides support surrounding Host, Distributed, Network, and/or Voice technologies.
The incumbent applies experience and technical expertise to ensure high level of customer service and satisfaction, product quality, and timeliness of product, technical and/or business deliverables.
The incumbent has technical background in one of the four disciplines and is proficient in supporting at least one product, tool and/or process and competent in another.
Primary Job Duties & Responsibilities Serves as a technical resource and/or provides primary support for at least one product and/or tool in the Host, Distributed, Network, or Voice environments.
Independently assesses and resolves incidents and issues associated with Host, Distributed, Network, or Voice products and/or tools and escalates incidents/problems when appropriate.
Implements complex changes to the environment involving one or more disciplines.
Provides quality customer service to all areas within the IT Operations as well as the entire IT organization and business customers.
Provides technical direction to associate members of the team when complex problems and/or issues are escalated.
Executes changes related to Host, Distributed, Network, or Voice to include product database administration, hardware and software installations, upgrades, removals, reconfigurations, repairs and/or re-cabling.
Position may be in a 24/7 operation and require alternative work schedules.
Position may require on-call support.
Technical Knowledge:
Candidate must possess technical experience in a production support operation.
Demonstrates technical proficiency for at least one product, tool and/or process in one discipline.
Able to execute routine and complex problem diagnostics, incident and/or problem management, change implementation, product installation and support.
Position requires a working knowledge of at least one product, tool and/or technology in the Host, Distributed, Network, Voice and/or Printing environments.
Ability to develop strong working relations with all customers.
Possess a working knowledge of both the business area and IT as it relates to job responsibilities.
Execution:
Individual must be able to implement solutions relating to technical problems and deficiencies with minimal direction from management.
Must be able to solve complex problems in at least one discipline.
Must be familiar with incident, problem and change management processes and escalate problems according to established procedures and timelines.
Please send resumes to nikita.
sakaria@kellyservices.
com or call 248-605-5443 with any questions.
In Subject:
Please add:
Help Desk Analyst Thank you!Why Kelly ? By partnering with Kelly Technology, you'll have direct connections to top companies around the globe--giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects.
In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go.
We're here to help you gain experience, keep learning, and move your career forward.
About Kelly At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential.
In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?).
Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy.
Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Salary:
$12.
21 - $17.
60.
Estimated Salary: $20 to $28 per hour based on qualifications.
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